I cannot make a payment. What should I do?

I cannot make a payment. What should I do?

Make sure that the card is either “Mastercard”, “Visa” or "UnionPay" (it does not have to be under your name), it has 3D Secure System, and is open to international transactions. If your card has all of these and you still cannot make a payment, you can try making payment at another time or with a different card. Please also note that after you receive the “e-mail address verification message”, you need to click the “approve” button and proceed with the payment within 24 hours. Otherwise, your application will time out, the system will not accept payment, and you will need to create a new application. If the problem persists, you should contact your bank for assistance. In case you still cannot make a payment, please contact e-Visa Support Desk (Home Page > Contact Us).

Frequently asked Questions
What is an e-Visa? What do I need for my e-Visa application? What are the advantages of e-Visa? Who is eligible for e-Visa? Do I need to enter Türkiye on the exact date specified in my application? If my travel dates change, can I apply for e-Visa amendment for change of date? How do you protect the information that I share during my e-Visa application process? Do I need to obtain a separate e-Visa for people accompanying me? Can I get a refund if I do not use my e-Visa? Can I obtain a multiple-entry e-Visa? Are there any restrictions on airline companies to fly to Türkiye? The information on my e-Visa does not fully match the information on my travel document. Can I enter Türkiye with this e-Visa? I would like to stay in Türkiye for a period of time longer than the e-visa permits. What should I do? Are credit card payments made on the e-Visa web page secure? I have realized that some of the information that I provided in the e-Visa application requires correction. What should I do? I have completed my application. When will I obtain my e-Visa? I am notified by the system that my e-Visa application cannot be processed. What should I do? If my e-Visa application is denied, will my payment be refunded? How long before my travel date should I apply for e-Visa? I have applied for a visa at a Turkish mission (Embassy's Consular Section or Consulate General) and wish to be updated on my application. Can I send a request for an update from the e-Visa Support Desk? I have realized that some information on my e-Visa does not match the information on my travel document. I know that my e-Visa is invalid. Can I get a refund? I do not want to apply for an e-Visa. Can I get a visa on arrival? I do not have a credit card or debit card. Is there any other way of e-Visa fee payment? I cannot make a payment. What should I do? In the I want the address on my payment receipt to be different than the address on my e-Visa application. Is this possible? What does the CVV / CVC / CVC2 number mean? Do I need an e-Visa if I am on a cruise ship? My child is included in my passport. Do I need to make a separate e-Visa application for her/him? What are the criteria for the validity of my supporting document (visa or residence permit from Schengen or from US, UK and Ireland)? Can the citizens of all the countries eligible for e-Visa obtain a visa on arrival? How much is an e-Visa fee? How long will my e-Visa be valid for? Do I have to obtain a visa if I do not leave the international transit area? For how many people can I create a family application? Are there any criteria for family applications? How does a family application work? For how many people can I create a group application? Are there any criteria for group applications? How does a group application work? Why is there a service fee? The duration of 90-day-stay on my e-Visa expired and I have come back to my country timely. How many days should be passed until I reapply? May I apply for a new e-Visa while I am in Türkiye?